Remember that we had come to that conclusion because the person at Bombast who had called said that they had figured out the problem and had solved it on their end?
Remember how I was all excited that we wouldn't have to deal with them any time again in the immediate future?
Yeah. All wrong.
When Christopher got home tonight, the phone was out. Sometime in the next hour or so it came back on - and we had a message in our voice mail. That would be okay if we USED our voice mail. But we don't. We have an answering machine. The only way anything goes to our voice mail is - you guessed it - if the phone is out.
So, after dinner, I called the folks at Bombast. I got a really nice guy on the phone who was quick to understand the situation, to apologize, and to say that we needed to have a tech come out. Of course, you know that what he offered were times during the workday tomorrow or Friday. Or a block of time on Saturday. Because as much as they tout being open 24 hours per day, they really only seem to do things between 8 and 6 Monday through Friday. He said he'd have a supervisor call me within the hour to explain why we got "cancelled" on Saturday.
The phone rang after about 25 minutes. It wasn't a supervisor, it was the same guy - because apparently a supervisor can't call for at least 24 hours. The very kind rep once again apologized for the issue last week, and explained that it was cancelled in error after we hadn't answered the phone when they called to confirm on Saturday morning. When I explained that they had actually called us to cancel and the person who called had said that the problem was already solved, he got a little flustered. Obviously he had also spoken too soon.
So, yep, we're without our phone - sporadically - again. And I'll be getting up early on Saturday to sit around and wait for a tech to come out. And I don't expect to be satisfied.
Hopefully, that's also speaking too soon.
No comments:
Post a Comment